Once you read what our patients think of us, you can’t help but be
impressed with the broad range of things for which they are
complimenting us. From our personal attention, caring nurses,
courteous support staff and Board Certified Physicians, all the way to
our surgery competence and state-of-the-art equipment, each of these
“care points” receive the highest grades. As one of our patients
stated: “you are the gold standard of care.”
We couldn’t have said it better!
"Highlands-Cashiers Hospital -
I am usually not a letter writer; but upon arrival at our Cashiers retreat this past June, my wife’s knee which she injured at a local gym in Winter Haven before we left, really started hurting her.
Our good friends referred us to Dr. Plauché at the hospital complex. Thank God for him and his wonderful team. My bride’s (47 years) knee is as good as new!
Thank you Anita, Kelly, Michele, Arlene, Patty and of course, Drs. Register and Plauché.
"Our community can be proud of the quality care provided at Highlands-Cashiers Hospital. After undergoing a total right elbow replacement at a large university hospital, my arm swelled exceedingly and I began to run a high fever. As sick as I was, I made an appointment with Dr. Matthews at HCH. I had developed pneumonia and blood clots in my lungs. I am grateful for his expertise, and each staff member’s professional care and genuine concern. Their positive attitudes and daily smiles motivated me on my road to better health. Today, I am feeling great and after physical therapy sessions, I have made a full recovery. My Heartfelt Thanks to Everyone at HCH.
- Mickey Crews
"I want to publicly thank the Highlands-Cashiers Hospital team that took such great care of me during a recent trip to the ER and an unexpected two-day hospital stay. Dr. Craig Moore in the ER, Dr. Richard Carter, Gastroenterologist, and Dr. Richard Matthews, Family Medicine, provided highly competent care and prevented a potentially dangerous infection from ever becoming a reality. The OR team rushed back to the hospital for my emergency procedure after a long day shift. Radiology administered my diagnostic exams with the latest technology and equipment. The night shift lab technician and my nurses made me feel like there was no other patient. The hospital was pristine clean. Everyone was so upbeat and positive for me with smiles and greetings while they went about their work. I felt that I was being cared for by my extended family! I am truly grateful for the real Blessing we have in this hospital and its dedicated team of caregivers. Our hospital is truly a blessing.
- Thank you! Bob Wright
"Dear Highlands-Cashiers Hospital Staff:
On two separate occasions, my husband and I had to use the hospital’s services. I can tell you that from the moment that we walked in, everything about our experiences were positive.
We were treated with respect and care. Each time, the nurses and doctors knew their jobs and went beyond what was required to give that special human touch. We knew that we were in good hands.
Both my husband and I want to thank all for the staff for their hard work, their competence and for going the extra mile for us. We are grateful that we live in Highlands. Your facility is certainly an asset to the community.
Thank you for making a difference. May each one of you be blessed.
- Sincerely, Harry and Jerry Schwartz
month, I had an occasion to use the hospital extensively and got to
know some of the doctors for the first time. I just wanted you to know
that I have been a patient in large hospitals in Jacksonville
including The Mayo Clinic and have never been treated with more
courtesy and personal attention than I received at your hospital. I’m
afraid in Jacksonville too often the patient has become nothing but a
name, date of birth and date of last visit. Your doctors are the very
- Charlie Towers
husband just spent two weeks at the Highlands-Cashiers Hospital. The
care, attention and serious concern of the staff was so wonderful,
reassuring and a comfort to us both. We were so impressed with every
facet of the hospital; we gratefully thank everyone. We are full time
residents in our seventies. What a relief to have such a facility so
close to us."
- Mr. and Mrs. Omar Adams
"This is an excellent and valuable facility. As more of us retire to
Highlands, your hospital will be a place of much comfort and
security…. Your hospital and staff are the gold standard of care. We
cannot thank you enough."
- Jean Ann Tolleson
"Our local hospital deserves all our support to sustain the level of
service that our healthcare professionals offer our community…… My
thanks to all who have helped me recover so quickly and whose
attentiveness have made my hospital stay so comfortable."
- Duncan Parham
"I know that we live in the best place on earth, and we are very
fortunate to have such a wonderful hospital, staffed with expert
Doctors, Nurses and Technicians. For me and my family, it has truly
been a blessing to have such a facility here where I did not have to
travel out of town for medical care. I know I would not have received
the same care and attention anywhere else."
- Jim Nix
"I had a double hernia operation at your hospital, spent the night and
discharged to return to my home in Tryon. I have had an uneventful and
full recovery and I wanted to thank all of you. I am deeply grateful
for the fine professional care I received at your beautiful facility
from surgeon and mind reader Dr. Gus Dozier and Anesthesiologist Dr.
Mark Shoptaugh and the fine nursing team - I’ve been singing your
praises to all my friends here in Tryon and just wanted you to know
how much I appreciate each and every one of you who lovingly touched
my life during this procedure."
- Harry Goodheart III
want to express my gratitude and how impressed I am with your staff
and services. I was on vacation from Orlando, FL to Highlands, NC and
was admitted 7/27/2010 through the ER for emergency surgery for
Appendicitis. Your doctors, nurses and patient care assistants were
wonderful, caring, and professional; especially Dr. Williams, Dr.
Dozier, Dr. Register and Janessa Crawford, RN. You have a wonderful
hospital and a wonderful team working together to make the best of a
hospital experience. Please pass along my thanks to them all."
You! - Rachel Fuller
"This is a letter to express my gratitude and praise for your ER
nurse, Terry Potts. We brought my mother in last week with a possible
broken ankle. We were on vacation from Florida, visiting family in
Highlands. Needless to say it was a very stressful situation to have
happen being so far from home. Nurse Potts was very caring, friendly
and efficient. He was unlike any ER nurse that we have ever
experienced. He put us immediately at ease with his bedside manner.
Unfortunately, my mother's ankle was broken, but having Nurse Potts
work with us made things a little more bearable! I just felt that he
needs to be recognized for his outstanding service!"
- Kelly Moraniec